Returns & Exchanges

At Botticelli Foods, we strive for excellence in every jar; if your order arrives damaged or incorrect, we are committed to making it right within 30 days of purchase. Due to the perishable nature of our premium Italian imports, we cannot accept returns on opened food products.

1

Contact Support

Email our customer service team with your order number and a brief explanation of the issue regarding your items.

2

Provide Documentation

Attach clear photos of the shipping box and the specific products if they arrived damaged or leaked during transit.

3

Review Process

Our quality assurance team will review your claim within 2 business days to determine eligibility for a replacement or refund.

4

Resolution

Once approved, we will issue a full refund to your original payment method or ship out a fresh replacement at no additional cost.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing